A family run wellness center offering a holistic getaway to those who need a space to listen to themselves and to be in a place free of judgment.
Deposits and Cancellations
All reservations must provide a full non-refundable deposit one week prior to check in. Rukhsana’s Wellness & Heavenly Retreat will send out a Paypal payment request one week prior to your arrival. All rate will be taken in Mexican Pesos and are subject to 16% VAT.
Due to our Retreat being a small business, we must adhere to our deposit policies. We recommend purchasing travel insurance to protect you in the event of unexpected circumstance that impede your travel to the Retreat. Please advise us immediately if you wish to cancel your reservation. All cancellations must be made in writing.
We understand there is a lot of uncertainty during theses times, so any cancellations due to COVID-19 will be fully refunded with proper documented proof.
Pet Policy
Rukhsana’s Wellness & Heavenly Retreat is unable to welcome pets.
Rukhsana’s Wellness & Heavenly Retreat does have a resident cat (Billie) and dog (Shanti) on location.
Things to Know Prior to Your Arrival
Please let us know of any food allergies no less than 1 week prior to your arrival. We will try to accommodate as much as possible but please know we do operate in a small kitchen and cannot guarantee an allergy free space.
Airport pick-up/ drop-off service is provided in with your booking. We ask that your flight information be provided to us no less than 1 week prior to your arrival.
Our Retreat is open with enhanced health and safety protocols to ensure the well being of all our guests and staff. Upon arrival, guests will be asked to fill out a COVID-19 Self Assessment Questionnaire and be asked to comply with a temperature screening procedure. Employees will be wearing masks, (unless outdoors and physically distanced), and we require all guests (ages 10 and above) to wear a mask or face covering when receiving treatments in the Spa and where physical distancing is not possible in public indoor spaces on property.
