Terms & Conditions

Deposits and Cancellations

All reservations must provide a full non-refundable deposit one week prior to check in.  Rukhsana’s Wellness & Heavenly Retreat will send out a Paypal payment request one week prior to your arrival.  All rate will be taken in Mexican Pesos and are subject to 16% VAT.

Due to our Retreat being a small business, we must adhere to our deposit policies.  We recommend purchasing travel insurance to protect you in the event of unexpected circumstance that impede your travel to the Retreat.  Please advise us immediately if you wish to cancel your reservation.  All cancellations must be made in writing.

We understand there is a lot of uncertainty during theses times, so any cancellations due to COVID-19 will be fully refunded with proper documented proof.

Pet Policy

Rukhsana’s Wellness & Heavenly Retreat is unable to welcome pets.

Rukhsana’s Wellness & Heavenly Retreat does have a resident cat (Billie) and dog (Shanti) on location.

Things to Know Prior to Your Arrival

Please let us know of any food allergies no less than 1 week prior to your arrival. We will try to accommodate as much as possible but please know we do operate in a small kitchen and cannot guarantee an allergy free space.

Airport pick-up/ drop-off service is provided in with your booking.  We ask that your flight information be provided to us no less than 1 week prior to your arrival.